Frequently asked questions
Frequently asked questions
Frequently asked questions
General questions
General questions
General questions
Our employees are already engaged, happy, and feel comfortable raising concerns about leaders. Do we really need this?
Even in healthy, engaged workplaces, issues with leadership can go unnoticed until they escalate. Employees may feel comfortable raising concerns in the moment, but patterns of behaviour that affect a workplace's culture can be missed.
Our employees are already engaged, happy, and feel comfortable raising concerns about leaders. Do we really need this?
Even in healthy, engaged workplaces, issues with leadership can go unnoticed until they escalate. Employees may feel comfortable raising concerns in the moment, but patterns of behaviour that affect a workplace's culture can be missed.
Our employees are already engaged, happy, and feel comfortable raising concerns about leaders. Do we really need this?
Even in healthy, engaged workplaces, issues with leadership can go unnoticed until they escalate. Employees may feel comfortable raising concerns in the moment, but patterns of behaviour that affect a workplace's culture can be missed.
What does Canary do that HR can't do?
HR plays an essential role in supporting employees and managing internal issues, but HR ultimately reports to leadership. This can make it difficult for employees to raise concerns about leaders themselves. Canary provides an independent, confidential channel for employees to share leadership concerns directly with the board. Our advisors help employees clarify their feedback and guide boards on how to respond appropriately to ensure accountability, transparency, and trust where internal systems can’t always reach.
What does Canary do that HR can't do?
HR plays an essential role in supporting employees and managing internal issues, but HR ultimately reports to leadership. This can make it difficult for employees to raise concerns about leaders themselves. Canary provides an independent, confidential channel for employees to share leadership concerns directly with the board. Our advisors help employees clarify their feedback and guide boards on how to respond appropriately to ensure accountability, transparency, and trust where internal systems can’t always reach.
What does Canary do that HR can't do?
HR plays an essential role in supporting employees and managing internal issues, but HR ultimately reports to leadership. This can make it difficult for employees to raise concerns about leaders themselves. Canary provides an independent, confidential channel for employees to share leadership concerns directly with the board. Our advisors help employees clarify their feedback and guide boards on how to respond appropriately to ensure accountability, transparency, and trust where internal systems can’t always reach.
Is Canary secure?
Canary combines expert human guidance with secure technology. Employee feedback is collected and stored safely, and only verified reports are shared with the board, ensuring privacy and confidentiality.
Is Canary secure?
Canary combines expert human guidance with secure technology. Employee feedback is collected and stored safely, and only verified reports are shared with the board, ensuring privacy and confidentiality.
Is Canary secure?
Canary combines expert human guidance with secure technology. Employee feedback is collected and stored safely, and only verified reports are shared with the board, ensuring privacy and confidentiality.
Does Canary investigate complaints?
No. Canary does not conduct investigations. Instead, we provide a safe, guided channel for employees to share concerns about leadership with the board. Our advisors help employees clarify their feedback and ensure it is presented constructively and confidentially. This allows boards to receive timely insight and take proactive steps before issues escalate, without the delays, costs, or formalities of a full investigation.
Does Canary investigate complaints?
No. Canary does not conduct investigations. Instead, we provide a safe, guided channel for employees to share concerns about leadership with the board. Our advisors help employees clarify their feedback and ensure it is presented constructively and confidentially. This allows boards to receive timely insight and take proactive steps before issues escalate, without the delays, costs, or formalities of a full investigation.
Does Canary investigate complaints?
No. Canary does not conduct investigations. Instead, we provide a safe, guided channel for employees to share concerns about leadership with the board. Our advisors help employees clarify their feedback and ensure it is presented constructively and confidentially. This allows boards to receive timely insight and take proactive steps before issues escalate, without the delays, costs, or formalities of a full investigation.
Can board members contact employees who use Canary?
Board members do not contact employees directly. Confidentiality is essential to Canary’s process and to building trust. Canary acts as an independent intermediary: we receive and verify reports, summarize key information, and provide the board with enough insight to understand what’s happening without revealing who came forward unless the employee explicitly agrees. If a concern involves serious misconduct, legal risk, or safety issues, Canary facilitates next steps in a controlled way. That could mean asking the employee if they consent to be contacted by a third-party investigator or HR representative, or following up directly with the employee while allowing them to maintain anonymity.
Can board members contact employees who use Canary?
Board members do not contact employees directly. Confidentiality is essential to Canary’s process and to building trust. Canary acts as an independent intermediary: we receive and verify reports, summarize key information, and provide the board with enough insight to understand what’s happening without revealing who came forward unless the employee explicitly agrees. If a concern involves serious misconduct, legal risk, or safety issues, Canary facilitates next steps in a controlled way. That could mean asking the employee if they consent to be contacted by a third-party investigator or HR representative, or following up directly with the employee while allowing them to maintain anonymity.
Can board members contact employees who use Canary?
Board members do not contact employees directly. Confidentiality is essential to Canary’s process and to building trust. Canary acts as an independent intermediary: we receive and verify reports, summarize key information, and provide the board with enough insight to understand what’s happening without revealing who came forward unless the employee explicitly agrees. If a concern involves serious misconduct, legal risk, or safety issues, Canary facilitates next steps in a controlled way. That could mean asking the employee if they consent to be contacted by a third-party investigator or HR representative, or following up directly with the employee while allowing them to maintain anonymity.
Can't employees submit false complaints?
Employees can always submit false complaints about leaders. Whether it's by snail mail or an anonymous reddit post. With Canary, employees have to speak to a human. Their Canary Advisor will need to ask them questions about their issues. It is harder for employees to submit false complaints when they have to actually talk to someone who is trying to understand their problem.
Can't employees submit false complaints?
Employees can always submit false complaints about leaders. Whether it's by snail mail or an anonymous reddit post. With Canary, employees have to speak to a human. Their Canary Advisor will need to ask them questions about their issues. It is harder for employees to submit false complaints when they have to actually talk to someone who is trying to understand their problem.
Can't employees submit false complaints?
Employees can always submit false complaints about leaders. Whether it's by snail mail or an anonymous reddit post. With Canary, employees have to speak to a human. Their Canary Advisor will need to ask them questions about their issues. It is harder for employees to submit false complaints when they have to actually talk to someone who is trying to understand their problem.
Questions about Canary Advisors
What happens when an employee calls a Canary Advisor?
When an employee contacts a Canary Advisor, they are guided through a confidential, supportive conversation to clarify their concerns. The advisor helps the employee articulate the issue constructively, ensures the information is accurate, and determines how best to present it to the board. The feedback is then summarized and shared confidentially with the board, so leaders can take proactive, informed action.
What happens when an employee calls a Canary Advisor?
When an employee contacts a Canary Advisor, they are guided through a confidential, supportive conversation to clarify their concerns. The advisor helps the employee articulate the issue constructively, ensures the information is accurate, and determines how best to present it to the board. The feedback is then summarized and shared confidentially with the board, so leaders can take proactive, informed action.
What happens when an employee calls a Canary Advisor?
When an employee contacts a Canary Advisor, they are guided through a confidential, supportive conversation to clarify their concerns. The advisor helps the employee articulate the issue constructively, ensures the information is accurate, and determines how best to present it to the board. The feedback is then summarized and shared confidentially with the board, so leaders can take proactive, informed action.
What kind of advice do Canary Advisors give boards?
Canary Advisors help boards understand employee feedback about leadership and translate it into actionable guidance. They don’t make decisions for the board, but they clarify patterns, highlight potential risks, and suggest ways to respond constructively. For example, if multiple employees report that a leader is favouring certain staff and creating division, the advisor might recommend steps such as coaching for the leader, team-building interventions, or changes to processes to ensure fairness, helping the board take early, informed action before tensions escalate.
What kind of advice do Canary Advisors give boards?
Canary Advisors help boards understand employee feedback about leadership and translate it into actionable guidance. They don’t make decisions for the board, but they clarify patterns, highlight potential risks, and suggest ways to respond constructively. For example, if multiple employees report that a leader is favouring certain staff and creating division, the advisor might recommend steps such as coaching for the leader, team-building interventions, or changes to processes to ensure fairness, helping the board take early, informed action before tensions escalate.
What kind of advice do Canary Advisors give boards?
Canary Advisors help boards understand employee feedback about leadership and translate it into actionable guidance. They don’t make decisions for the board, but they clarify patterns, highlight potential risks, and suggest ways to respond constructively. For example, if multiple employees report that a leader is favouring certain staff and creating division, the advisor might recommend steps such as coaching for the leader, team-building interventions, or changes to processes to ensure fairness, helping the board take early, informed action before tensions escalate.
What qualifications do Canary Advisors have?
Canary Advisors come from a variety of backgrounds, but all have past experience and education in the areas of mediation, coaching, and workplace risk management. They know what it means to be both empathetic and neutral. All Canary Advisors receive training to ensure that their approach is consistent.
What qualifications do Canary Advisors have?
Canary Advisors come from a variety of backgrounds, but all have past experience and education in the areas of mediation, coaching, and workplace risk management. They know what it means to be both empathetic and neutral. All Canary Advisors receive training to ensure that their approach is consistent.
What qualifications do Canary Advisors have?
Canary Advisors come from a variety of backgrounds, but all have past experience and education in the areas of mediation, coaching, and workplace risk management. They know what it means to be both empathetic and neutral. All Canary Advisors receive training to ensure that their approach is consistent.
Questions about Pricing
How many consultations do you give to a typical organization?
You are the best person to answer this question based on your experience with your organization. However, it's typically 1-5.
How many consultations do you give to a typical organization?
You are the best person to answer this question based on your experience with your organization. However, it's typically 1-5.
How many consultations do you give to a typical organization?
You are the best person to answer this question based on your experience with your organization. However, it's typically 1-5.
Does every call to Canary cost us?
No way! Calls that are made just for informational purposes - to ask about what Canary does and how it works - do not count as consults. It only counts as a consult when an employee needs to talk about a concern or conflict and engages in meaningful conversation with the Canary Advisor about it.
Does every call to Canary cost us?
No way! Calls that are made just for informational purposes - to ask about what Canary does and how it works - do not count as consults. It only counts as a consult when an employee needs to talk about a concern or conflict and engages in meaningful conversation with the Canary Advisor about it.
Does every call to Canary cost us?
No way! Calls that are made just for informational purposes - to ask about what Canary does and how it works - do not count as consults. It only counts as a consult when an employee needs to talk about a concern or conflict and engages in meaningful conversation with the Canary Advisor about it.
Do you give discounts for non-profits?
We certainly do. Contact us for more information about the discounts we offer.
Do you give discounts for non-profits?
We certainly do. Contact us for more information about the discounts we offer.
Do you give discounts for non-profits?
We certainly do. Contact us for more information about the discounts we offer.
Can you carry unused consultations to the next year?
We do not allow unused consultations to be carried over from one year to the next.
Can you carry unused consultations to the next year?
We do not allow unused consultations to be carried over from one year to the next.
Can you carry unused consultations to the next year?
We do not allow unused consultations to be carried over from one year to the next.
TRY CANARY TODAY
Empower your board with honest and confidential insights.
Canary is affordable, simple to start, and easy to use. Your board will thank you for it.
TRY CANARY TODAY
Empower your board with honest and confidential insights.
Canary is affordable, simple to start, and easy to use. Your board will thank you for it.
TRY CANARY TODAY
Empower your board with honest and confidential insights.
Canary is affordable, simple to start, and easy to use. Your board will thank you for it.